Guest Experience Associate


Work with W Management

Guest Experience Associate

Guest Experience Associate – Opportunity for New Graduates!

W Management is currently seeking recent grads to join our dedicated Guest Experience Team in London.  This is a fantastic opportunity for new graduates looking for a rewarding first job and the possibility to develop a career. You will play a key role in the “behind the scenes” side of our business, ensuring a smooth guest experience from start to finish. The Guest Experience Team is set up to allow for accelerated growth through a structured career plan. The first months on the job as a Junior Guest Experience Associate will be dedicated to handling guest reservations, arranging arrivals and answering inquiries. Once you have mastered these tasks, you will be promoted to a Senior Guest Associate position, handling more complicated aspects of the job, including verifying payments, acting as a liaison between the Reservations Office and on-site teams and troubleshooting guest issues. After gaining a clear, global vision of our Guest Relations Operations, you will have the possibility to become a Guest Experience Supervisor. As a Supervisor, you will work closely with company managers and employees to develop best practices optimize internal processes in addition to handling employee training and development. In a fast-paced start-up, the sky is the limit and we will not put a cap on your talents!  What we offer:

  • The opportunity to work with a young and international team in a dynamic start-up
  • An exceptional work-life balance
  • Competitive monthly remuneration
  • A people-focused company culture
  • Top-of-the-line job training and support
Key responsibilities will include:
  • Overseeing and processing reservations for our entire European property portfolio
  • Managing several distribution channels and online travel agencies
  • Being the first point of contact for our international clientele
  • Delivering a consistently high level of customer service in an accurate manner
  • Assisting clients in finding the best vacation rental property to suit their needs
  • Coordinating and scheduling guest arrivals
  • Performing other tasks based on your strengths
The ideal candidate:
  • Is a recent Bachelor’s degree graduate looking to develop a career in Hospitality and Real Estate
  • Has an exceptional level of written English, other languages are a bonus
  • Is highly organised with an acute attention to detail (you’ll prove this by mentioning your favourite dessert in your cover letter)
  • Is confident and ambitious, a strong communicator and a team player
  • Is self-motivated and can work efficiently with little supervision
  • Is well-versed in systems such as G-Suite, Macbook, Office and more
  • Has an ability to adapt quickly to change and adopt new technological developments
Who are we?

W Management is a firm specializing in vacation apartment rentals management in destination cities such as Paris and London since 2010. We started by renting one of our own properties and upon seeing how lucrative the business was, we decided to assist property owner in renting their properties with ease. The company has doubled in size in the past year and anticipates significant growth in 2019 with the acquisition of new properties and the launching of new cities throughout Europe. The W Management Team is composed of 50 young and driven individuals from all over the world, collaborating together across our many locations around Europe.  Our internationality is one of our greatest assets, as it allows us to take a global approach in everything we do. We know how to work hard while still having fun and it is vital to us that our employees feel engaged and important in their roles. The W Management mission is to provide outstanding experiences for our owners and guests, but most importantly, for our employees.  Our expertise lies in unlocking the potential of any property and the nurturing the talents of those who work with us. It is important for us to see our employees growing and learning as our company expands.  We pride ourselves on hiring the brightest and best in the field and are looking for talented and passionate people to join our team. Interested?  Please send a CV + cover letter to with the subject “Guest Experience Associate London” Team: Guest Experience Location: London Conditions: Full-time Salary: Starting salary £1600 per month; increase to £1750 after 6 months. Further salary increases scaled based on performance.