Remote Reservations Agent


Work with W Management

Remote Reservations Agent

W Management is a firm specializing in vacation apartment rentals management in destination cities such as Paris and London since 2010. We started by renting one of our own properties and upon seeing how lucrative the business was, we decided to assist property owner in renting their properties with ease. The company has doubled in size in the past year and anticipates significant growth in 2019 with the acquisition of new properties and the launching of new cities throughout Europe. 

The W Management Team is composed of 50 young and driven individuals from all over the world, collaborating together across our many locations around Europe.  Our internationality is one of our greatest assets, as it allows us to take a global approach in everything we do. We know how to work hard while still having fun and it is vital to us that our employees feel engaged and important in their roles.

The W Management mission is to provide outstanding experiences for our owners and guests, but most importantly, for our employees.  Our expertise lies in unlocking the potential of any property and the nurturing the talents of those who work with us. It is important for us to see our employees growing and learning as our company expands.  We pride ourselves on hiring the brightest and best in the field and are looking for talented and passionate people to join our team. 

W Management is currently seeking a full-time Remote Guest Relations Agent to join our dedicated Reservations team.  This is a fantastic opportunity for those looking for a “work from home” position, giving you a little more freedom and flexibility than a typical office job (think of what you can do with the time saved from commuting to work!).  You will play a key role in the “behind the scenes” side of our business, ensuring a smooth guest experience from start to finish.  

What we offer:
Top-of-the-line job training and support
Accelerated career potential and a structured growth plan
The opportunity to work with dynamic and international team in fast-paced start-up
A flexible approach to working hours and conditions including working remotely
An exceptional work-life balance
Competitive monthly remuneration
A people-focused company culture

Key responsibilities will include:
Overseeing and processing reservations for our entire European property portfolio
Managing several distribution channels and online travel agencies
Being the first point of contact for our international clientele
Delivering a consistently high level of customer service in an accurate manner
Assisting clients in finding the best vacation rental property to suit their needs
Coordinating and scheduling guest arrivals
Performing other tasks based on your strengths 

The ideal candidate:
Has prior experience in hospitality as a hotel reservations agent, receptionist or similar
Has an exceptional level of written English, other languages are a bonus
Is highly organised with an acute attention to detail (you’ll prove this by mentioning your favorite dessert in your cover letter)
Is confident and ambitious, a strong communicator and a team player
Is self-motivated and can work efficiently with little supervision
Is well-versed in systems such as G-Suite, Macbook, Office and more
Has an ability to adapt quickly to change and adopt new technological developments

Interested?  Please send a CV + cover letter to with the subject “Remote Reservations Agent”

Location: Remote London or Paris
Conditions: Full-time
Salary: GBP 1200